Privacy Policy

Mikitop Digital ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy describes what personal data we collect, how we use it, the legal basis for processing it, and the rights available to you under applicable Malaysian law. This policy applies to all interactions with the website at mikitop.digital and is written in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as the requirements of applicable digital advertising and analytics platforms we may use.

1. Who We Are

Mikitop Digital operates as a corporate micro-learning platform and digital skills training hub serving Malaysian enterprises. Our registered business address is 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor, Malaysia. You may contact us regarding privacy matters by email at [email protected] or by telephone at +60 3 8957 7500. We act as the data controller for personal data collected through this website.

2. Personal Data We Collect

We collect personal data through two primary channels: data you provide directly to us, and data collected automatically through your use of the website. The table below details the categories of personal data, the source of collection, and the purpose for which each category is used.

Data Category	Examples	Collection Source	Purpose
Contact information	Full name, email address, phone number	Contact form submission	Responding to enquiries about platform services
Message content	Written enquiry or message text	Contact form submission	Understanding and addressing the specific enquiry
Technical data	IP address, browser type, device type, screen resolution	Automatic collection via server logs and analytics tools	Website security, performance monitoring, and traffic analysis
Usage data	Pages visited, time on page, navigation path, referral source	Analytics cookies (with consent)	Understanding how visitors use the website to improve content and navigation
Cookie preferences	Consent choices for analytics and marketing categories	Cookie consent mechanism	Storing and honouring your cookie preferences as required by law

3. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (Malaysia), we process your personal data on the following grounds. Where you have submitted a contact form, processing occurs on the basis of your consent, which you provide by submitting that form and confirming agreement with this policy. Technical data and necessary session data are processed on the basis of our legitimate interests in operating a secure and functional website. Where you have consented to analytics or marketing cookies through our cookie consent mechanism, processing under those categories proceeds on the basis of your explicit consent.

You may withdraw consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

4. How We Use Your Personal Data

Personal data collected through this website is used exclusively for the following purposes. We use contact information to respond to your enquiry and provide information about Mikitop Digital's platform and services. We use technical and usage data to monitor website performance, diagnose issues, and understand how visitors navigate the site so we can improve the experience. We do not use personal data to make automated decisions about individuals, and we do not engage in profiling for the purpose of making decisions that have legal or similarly significant effects on individuals.

5. Disclosure and Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share data with the following categories of recipients only to the extent necessary to operate the website and respond to enquiries. Email service infrastructure providers process email messages sent via our contact address. Analytics platform providers (where consent has been given) receive anonymised or pseudonymised usage data. All third-party service providers are contractually required to process personal data only in accordance with our instructions and applicable law, and are not permitted to use it for their own independent purposes.

We may disclose personal data where required to do so by Malaysian law, a court order, or a lawful request from a regulatory authority, and only to the extent required by that obligation.

6. International Data Transfers

Some of our third-party service providers may process data outside of Malaysia. Where such transfers occur, we take steps to ensure that adequate protections are in place, consistent with the requirements of the PDPA 2010 and any applicable guidelines issued by the Personal Data Protection Commissioner of Malaysia.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for a period of up to twelve months from receipt, after which they are securely deleted unless an ongoing correspondence requires continued retention. Analytics data retained through third-party tools is subject to the retention settings applicable to those tools, which are configured to use the shortest available retention period consistent with the analytical purpose.

8. Your Rights Under the PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you. You have the right to request access to the personal data we hold about you and to receive a copy of that data. You have the right to request correction of any personal data that is inaccurate or incomplete. You have the right to withdraw your consent to processing at any time, where processing is based on consent. You have the right to request that we cease processing your personal data for direct marketing purposes.

To exercise any of these rights, please contact us in writing at [email protected] or by post to our registered address. We will respond within a reasonable timeframe and in accordance with the requirements of the PDPA 2010.

9. Cookies

This website uses cookies to operate certain technical functions and, with your consent, to collect analytics and marketing data. Full details of the cookies we use, their purposes, and their retention periods are provided in our Cookie Policy, which is available at cookies.html. You can manage your cookie preferences at any time through the consent mechanism displayed on this website.

10. Website Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include the use of HTTPS encryption for data transmission and access controls on systems that hold personal data. No method of electronic transmission or storage is entirely secure, and we cannot provide an absolute guarantee of security. We will notify affected individuals and relevant authorities in the event of a personal data breach where required to do so by applicable law.

11. Children's Privacy

This website is directed at business professionals and enterprise organisations. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data from a minor has been collected without appropriate consent, we will take steps to delete that data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated policy will be published at this URL with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the website following the posting of an updated policy constitutes acceptance of those changes.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at: [email protected], or by post to Mikitop Digital, 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor, Malaysia. You may also reach us by telephone at +60 3 8957 7500 during business hours.